Shipping policy

Shipping Policy – Neutral State

Thank you for shopping with Neutral State. Below you’ll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

During busy periods, processing times may take slightly longer, but we always aim to get your order out as quickly as possible.

Shipping Times

Estimated delivery times after dispatch:

United Kingdom

  • Standard Shipping: 5-7 business

Europe

  • Standard Shipping: 9-11 business days

International

  • Standard Shipping: 9-11 business days

Please note that delivery times are estimates and may vary depending on the courier or customs processing in your country.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any available promotions, such as free shipping offers, will be clearly displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your parcel’s journey.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Neutral State cannot be held responsible for orders shipped to incorrectly provided addresses.

If you notice a mistake, please contact us as soon as possible and we will do our best to correct it before the order is dispatched.

Lost or Delayed Parcels

While we work with reliable shipping partners, occasional delays can occur. If your parcel appears lost or significantly delayed, please contact us and we will investigate with the courier.

Customs & Duties

For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.